Importance of customer service training

Handling feedback and complaints
By Jonah Nyoni Jan. 13, 2024

What’s behind your employee disgruntlement?

Although various influences contribute to an employee’s overall happiness at work, it is the employer’s responsibility to look out for these employees and take action.
By Emmanuel Zvada Oct. 3, 2023

Why every employer needs staff handbook

Surprisingly many organizations in Zimbabwe do not distinguish between these documents.
By Memory Nguwi Jul. 14, 2023

Stress: Your business’ top competitor

In a state of stress induced by the situation at work, an employee is unable to function normally and effectively.
By Jessie Mhaka Jul. 14, 2023

Subordinate criticism healthy

Different opinions on issues are not allowed, and those who dare cross the line are severely punished, including being fired.
By Memory Nguwi Jun. 30, 2023

Empoyee’s right to fair wages

Overtime disputes are unending between employers and workers with employers wanting free labour and workers wanting to make more money through overtime.
By Emmanuel Zvada Jun. 20, 2023

Telecel employees declare incapacitation

The Telecel employees declared their incapacitation in a letter copied to the Allied Workers Union by a member of the worker’s committee.
By Emmah Nhancumba Jun. 12, 2023

Employee retention: What works in practice

It makes no sense to retain an employee simply because they are in a critical role when their performance is below standard
By Memory Nguwi Jun. 9, 2023

Why firms need remuneration strategy

A remuneration strategy is important for attracting and retaining talent and aligning the employees' goals and values with those of the company.
By Memory Nguwi May. 26, 2023